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AdrianaC

Black and red dots in dynamiclear

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AdrianaC

In November 2009, I received my Dynamiclear bottle. Very soon, about six months after the aquisition, some black dots apeared floating in the green liquid. I wrote to the company asking about it, but I received no answer. I've continued to use it. Now, the dots are all red. I put the product on my sore and it is itching very much. Do you happen to know if the black and now red dots are normal or if the product has spoiled?

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Cindy Robinson

Hi Adriana

How are you? Have you received a response from Dynamiclear customer service yet? I work for the support team there and it is unusual for a question or customer enquiry to go unanswered.

If you need, the contact details can be found here: http://www.dynamiclear.com/contact.php Just remember to account for any time zone differences. If you still haven't heard back please PM me your email so that I can look into it for you.

With regards to your question, it is more than likely that the bottle just needs shaking as a sediment can sometimes formulate if the solution sits for long periods of time.

This sediment is the herbal extract Hypericum, one of the actives in the solution which can separate from the other ingredients if it sits for a long period of time. However, the bottle you have must be quite old ;-) as Dynamiclear is now sold in a gel (rather than a liquid form) and so no longer requires to be shaken before use.

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Cindy Robinson

Hi appman

If you would like to PM me your name and telephone number I can ensure that you get a response without any further delay.

As mentioned above, it is extremely unusual for an enquiry to go un-responded. If you haven't hear back with 48 hours (during business days) then something is amiss.

Common reasons for not getting an immediate response are time zone differences between your location and our support clinic, an incorrect contact number or a hard to decipher message, or human error. It occasionally can happen ;)

Either way, please PM me or contact the customer service team directly at the link above so that we can help you with whatever you need ASAP.

Cindy

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